Cactus | Forecast: The State of Agency Service Delivery in the UK

Forecast events bring together top thinkers across the worlds of technology, services, agencies, and consulting to discuss new ways of working and how to get the best out of your team whilst driving efficiency and building a great place to work. 

Sign up to watch the latest in this series. This webinar will be a presentation of the findings from The Agency Service Delivery Benchmark Survey 2021 Forecast conducted in partnership with Cactus, the UK’s leading agency growth advisory consultancy. 


20th October @ 5pm BST

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The State of Service Delivery in UK Agencies

Is your agency reaching its project profitability potential?

Forecast & Cactus partnered to create a survey which has caused agencies to reflect and think about the ways they may need to improve their service delivery. 

This webinar is a presentation of the interesting findings and was a chance for Spencer, Rob and Pete Hoole to share some great ideas and initiatives around how you can continuously improve all aspects of your service delivery at your agency.

Some early findings:

  • Only 9% of agencies feel they are maximising profitability.
  • 40% of agencies feel lack of visibility and lack of time prevent them from accurately forecasting revenue.
  • Only 40% of agencies believe they are able to very accurately forecast the revenue of client and project work.

Fill out the form below to access the webinar:

Learn more about our speakers:

Spencer Gallagher 

CEO and Co-founder

Cactus | Agencynomics 

Cactus is the UK’s leading agency growth advisory consultancy who have supported over 1,000 Agencies globally over the past 10 years. Cactus works with the next generation of independent agencies to help them scale.
Spencer is also the co-author of Agencynomics, the Amazon five-star rated best selling book and Audiobook, aimed to help all types of agencies scale from start-up to the first £3-5M in revenue.
Spencer started his agency life in 1999 and exited his agency, Bluhalo, to Gyro in 2008 and took Bluhalo/Gyro to the 8th largest Digital Agency in UK in 2009. Gyro is now part of the Dentsu Network.


Rob Massa 

Chief Revenue Officer


Rob leads all of Forecast's commercial efforts at Forecast. He has over 15 years experience with high-growth B2B start and scale-ups in the software industry. He has built global commercial teams in both North America and Europe. Most recently with Wunderkind (BounceX) and Opt-Intelligence.