Some projects in the Health e Practices portfolio are ongoing, so the flexibility of building templates based on several configurations with pre-populated milestones, tasks, and estimates was a huge benefit to the team.
Isabelle reported that it saved her at least three hours of admin work every time when planning projects. Instead of creating project plans from scratch, she can now duplicate one of the pre-created templates and voila, the project can be set to running, with a few minor modifications. So far, Isabelle has built 31 project templates which the company uses on a regular basis. “This represents huge time savings!” Jill adds excitingly.
Having ready-made project templates has been a significant time-saver for everyone in the company. But besides streamlining project planning, Jill finally got the overview she was looking for. Now she can see the timeline, scope of work, budget, and invoicing for each of the 25 projects they’re working on all in one place. Not only has this helped Jill to understand the status of operations at a glance, but it’s also illustrated the amount of time and effort spent on various projects enabling her to better understand the progress of each project and share relevant insights with stakeholders.
"Forecast has given us the ability to demonstrate the value we produce to our clients and magnify it with the associated data," mentions Jill.
In part, Jill is responsible for reporting to make sure the business doesn’t go off course. Previously, she recalls, it was almost impossible to share real-time insights with clients, outlining the volume of work, what had been done up to this point, and how many hours they put into projects.
“Now that everyone tracks and registers time spent on projects and tasks, and this data is directly connected to projects, we’re able to see project progress up-to-date,” said Jill.
Thinking outside the box
Getting a project overview isn’t enough for any consulting business. At the end of each month, you have to invoice the clients.
Influenced by the complicated nature of the healthcare industry, the revenue cycle management projects carried out in Health e Practices are a far cry from standard, and so is their invoicing. This is where Forecast’s customizability stood head and shoulders above the rest, tackling complexity and organizing data.
"The customer experience team at Forecast advised a solution to a specific problem of ours that involved billing physicians and clinics based on a percentage of the payments we handled for their clients. As a workaround, we started tracking expenses against a project that had estimated costs, which allows us to see the break-even point quite clearly," says Jill.
Now that projects are accurately outlined and dynamic, the Health e Practices team can focus on the business without having to spend too much time on admin heavy tasks. Jill points out that she’d recommend it to every project-oriented company that wants to keep tabs on what’s happening in the business and optimize processes.